1. Log in to Sparrow Web Portal, click on the person icon [] and select [Identity Verification].
2. Information Collection:
Complete the identity information section, namely Personal Information, Employment Information and Wealth. Upload any relevant information and click [Submit].
3. Address Verification: Please upload proof of address which is valid for the past 3 months.
a. Upload any bank statements, utility bills, phone bills, property tax bills, lease agreement, or property purchase contract dated within the past 3 months as proof of address.
b. Please note that the email address and the address on the ID card cannot be used as proof of address.
c. Please ensure that the name on the proof of address matches the name of your submitted ID.
4. Identity Verification: Scan identity document and facial verification.
a. Select your identity document's Issuing country/region and Document type.
b. Click [Scan] and follow the instructions provided.
- Continue on mobile: Send the link by email or scan the QR code using your mobile camera or QR code app.
- Take photo: Please make sure your computer has a webcam and can be used properly.
- Upload file: Upload your identity document photos and get ready for face scanning.
c. Click [Submit] to complete your identity verification request. A review will be done and is expected to be completed within 3 business days. You will receive an email or text notification when it is done.
Notes:
- Identity document photo: Please make sure to use a physical identity document, and it is in good condition, not visibly damaged, and is within the validity period. Please do not use flash to avoid reflections and glare on the identity document, and make sure the photo is taken in a well lit place.
- Facial verification: Please do not wear hats, glasses (or ensure eyes are clearly seen if wearing), or use filters, and make sure the photo is well lit.