As part of our commitment to comply with the local regulatory requirement and Financial Action Task Force Value Transfer Requirement (Travel Rule), Sparrow is required to collect additional information for your deposit transaction.
When the deposit status is "Verification Pending" or you receive a Deposit Pending Notification via email/SMS, please verify your deposit source address in [Deposit History] on Sparrow Web Portal:
1. Log in to your Sparrow account and click [] - [Deposit] - [Deposit History].
2. Select [On-chain], find the deposit order with the status "Verification Pending" - click [Verify].
3. Select the wallet type of the deposit source address.
4.1 If the wallet type is "Private Wallet", you can customize the wallet label and click [Next]; You will need to complete the Satoshi Test after submission, and click [Next].
4.2 If the wallet type is "Exchange Wallet", you are required to declare information about the wallet:
a. If you have previously declared the wallet, please select [YES] in the "From Declared Wallet", choose the corresponding account information, and click [Next].
b. If you have not yet declared the wallet, please select [NO] and click [Next]; Enter the legal name of the wallet holder/exchange affiliation/additional information, then click [Next].
5. Enter the verification code and click [Confirm] to submit the verification.
6.1 After successful submission of a private wallet, click [Go to Complete Satoshi Test] and proceed with the instructions to make a deposit.
Note: Once our system receives an order matching the designated deposited amount, it will be automatically credited, and the private wallet address will also be added to the whitelist. The process is expected to take approximately 1 business day.
6.2 After successful submission of an exchange wallet, please wait for the submission review, which is expected to take approximately 1 business day.