Please install Google Authenticator on your phone first. You can also install Authentication Apps like Microsoft Authenticator or Duo Mobile.
1) For Mobile App
1. Log in to your Sparrow account, click [Me]-[Settings]-[Security Settings].
2. Click to open [Google Authentication] to obtain the private key and bind your Google Authenticator with your phone. Copy the private key.
3. Open the Google Authenticator on your phone and click [+] on the lower right corner. Click [Manual entry] to enter or paste your private key.
4. After adding, click [Done] and and you should see a new entry displaying your Sparrow registered email address. Copy the Google Authenticator code and paste it into the Sparrow.
5. Complete Google Authenticator binding.
2) For Web Portal
1. Log in to your Sparrow account, click []-[Account Security].
2. Click [Enable] in the "Google Authenticator" column to obtain the private key and bind your Google Authenticator with your phone.
3. Open Google Authenticator and scan the QR code, or manually add the key below the QR code to Google Authenticator.
4. After adding, click [Send] and enter the email/mobile phone verification code you received, open your Google Authenticator, enter the 6-digit verification code.
5. Click [Confirm] to complete Google Authenticator binding.