FAQ
Getting started with Sparrow
- What is Sparrow?
- Why did you start Sparrow?
- What are your Core Values?
- Who are your Strategic Partners?
- What documents are required to use Sparrow?
- Identity Verification and Screening
Sparrow Options
- What are Options?
- What are Sparrow Options?
- What is the Sparrow Dollar (SP$)?
- What is the Sparrow Token (SPO)?
- How do Sparrow Options Work?
- Sparrow Contract Specifications
ConvertNOW Facility (CNF)
Issues and Bugs
- Why did I not receive a verification email?
- Why are emails from Sparrow delayed?
- Why am I unable to trade despite registering on Sparrow with my email address?
- How do I replace my 2FA retrieval method or remove the 2FA requirement?
- What should I do if I find transaction errors?
- Why are my deposits not registered in my Sparrow account?
Security
Legal
- Where is Sparrow incorporated?
- What laws or regulations have authority over Sparrow?
- Who is eligible to open a Sparrow account?
- Will you comply with the Payment and Services Bill?
- Are there any regulations regarding crypto options in Singapore?
- Will you cooperate with regulators if there are suspicious activities on Sparrow?