FAQ

Getting started with Sparrow

• How to activate 2FA on Sparrow
• Official business hours and business address
• What is Sparrow?
• Why did you start Sparrow?
• What are your Core Values?
• Who are your Strategic Partners?

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Sparrow Options

• What are Options?
• What are Sparrow Options?
• What is the Sparrow Dollar (SP$)?
• What is the Sparrow Token (SPO)?
• How do Sparrow Options Work?
• Sparrow Contract Specifications

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ConvertNOW Facility (CNF)

• What is ConvertNOW Facility (CNF)?

Issues and Bugs

• Why did I not receive a verification email?
• Why are emails from Sparrow delayed?
• Why am I unable to trade despite registering on Sparrow with my email address?
• How do I replace my 2FA retrieval method or remove the 2FA requirement?
• What should I do if I find transaction errors?
• Why are my deposits not registered in my Sparrow account?

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Security

• What is the User Protection Guidance about?
• What are the password requirement for my Sparrow account?
• What is the Two-Factor Authentication (2FA) requirement?
• Why have I received an IP Authorization or Device Authorization request by email?
• How can I protect myself against phishing attacks?

Legal

• Where is Sparrow incorporated?
• What laws or regulations have authority over Sparrow?
• Who is eligible to open a Sparrow account?
• Will you comply with the Payment and Services Bill?
• Are there any regulations regarding crypto options in Singapore?
• Will you cooperate with regulators if there are suspicious activities on Sparrow?