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FAQ

Getting started with Sparrow

  • How to activate 2FA on Sparrow
  • Official business hours and business address
  • What is Sparrow?
  • Why did you start Sparrow?
  • What are your Core Values?
  • Who are your Strategic Partners?
See all 16 articles

Sparrow Options

  • What are Options?
  • What are Sparrow Options?
  • What is the Sparrow Dollar (SP$)?
  • What is the Sparrow Token (SPO)?
  • How do Sparrow Options Work?
  • Sparrow Contract Specifications
See all 11 articles

ConvertNOW Facility (CNF)

  • What is ConvertNOW Facility (CNF)?

Issues and Bugs

  • Why did I not receive a verification email?
  • Why are emails from Sparrow delayed?
  • Why am I unable to trade despite registering on Sparrow with my email address?
  • How do I replace my 2FA retrieval method or remove the 2FA requirement?
  • What should I do if I find transaction errors?
  • Why are my deposits not registered in my Sparrow account?
See all 10 articles

Security

  • What are the password requirement for my Sparrow account?
  • What is the Two-Factor Authentication (2FA) requirement?
  • Why have I received an IP Authorization or Device Authorization request by email?
  • How can I protect myself against phishing attacks?

Legal

  • Where is Sparrow incorporated?
  • What laws or regulations have authority over Sparrow?
  • Who is eligible to open a Sparrow account?
  • Will you comply with the Payment and Services Bill?
  • Are there any regulations regarding crypto options in Singapore?
  • Will you cooperate with regulators if there are suspicious activities on Sparrow?
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